Manage My Business Account

For Limited Companies and Joint/Partnerships to get set up on 365 online:

• Limited Companies must fill out a new Mandate form and return it to their branch before calling the Activation Team.
• Joint/Partnerships will need to complete the Amendment Form for Partnership and Joint Accounts and return it to their branch before calling the Activation Team.

Once the new mandate form is completed and updated:

1. Call us on 0818 214 365 (ROI) / 0345 600 6552 (UK) to speak to the Activation Team. You will need your account number available
2. Answer three simple security questions relating to you and your account to verify your identity
3. Our agents will instruct you on how to set up your own unique PIN and will then give you your User ID
4. You can then activate your account and start banking online straight away

Business On Line

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• Add/ remove accounts listed on the profile
• Add/remove credit cards listed on the profile
• Update your address on Business Online profile
• Change billing account (account where Business On Line fees are debited)

To change the administrators on Business On Line, contact the Business On Line Helpdesk 0818 818 265 Other Business On Line support: Frequently Asked Questions - Business On Line | Bank of Ireland

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Make a change to my Business Account

1. Log into the Bank of Ireland Mobile App or 365 online
2. Click ‘Services’
3. Select ‘Change address’
4. Input your new address and follow the steps to confirm the change

The accounts listed on the change address screen are those you have already registered online using the Bank of Ireland Mobile App or 365 online.

Business On Line

If you are a Business On Line customer, you will need to send a separate instruction to update the address associated with Business On Line.

Note: You can find your Business On Line customer number underneath the menu bar at the top of the screen after you have logged in to Business On Line.

Not registered for 365 online?

If you are not registered for 365 online, you can visit your local branch. Please bring the following with you:

Instruction to change address on business letter headed paper including:

• signatures of the authorised signatories in accordance with the account mandate
• all the account numbers to be changed – current accounts, deposit accounts, and credit cards Please note that, if the registered office address of a company is being changed, a copy of Form B2 from the Companies Registration Office is required